We are pleased to announce that we were successful in our surveillance audit, conducted on 31 March and 1 April 2022 by two auditors from PÜG Prüf und Überwachungsgesellschaft mbH.

The new certificate confirms that our quality management system complies with all necessary requirements and plays an integral role in the everyday running of our business.

Certified ISO 9001:2015 for 15 years: Many years of continual improvements to our internal quality management processes have helped us to pass this audit without any exceptions.

This gives our customers the assurance that they can trust in the quality management system that underpins our business and our standards:

• Our quality management system works to ensure that project management, IT, DTP and internal translators all follow the same unified processes.
• Suppliers are chosen in accordance with a strictly defined process that complies with the standards set out in ISO 17100.
• Employee qualifications and continuing professional development also fall within the scope of our quality management system: Regular internal training courses are offered and completed.
• Our customers value our expertise and the close collaboration that they have with STAR Deutschland. Regular surveys have confirmed this, which spurs us on to deliver further service improvements.

We would like to thank all our employees for their support in reaching this goal and we are proud of what we have achieved together.

This proves that information security is a top priority within our organisation.

Working with personal, confidential or classified information comes with stringent requirements for the technical, procedural and organisational capabilities of an organisation.

The trust that our customers place in us and their expectations in terms of confidentiality, availability and integrity of transmitted data can only be fully met with extensive expertise and a high level of commitment.

The technical and organisational measures that have long been established and adopted in our processes have been checked in detail by an independent auditor and the underlying ISMS has been successfully certified in accordance with ISO 27001.

State-of-the-art IT infrastructure and regular awareness training about information security guarantees that customer data is suitably protected from the moment it is shared with us through to the delivery of the translations. One less thing for our customers to worry about.